telephone: 07981 559641
karen@cbt-hypnotherapysolutions.com
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ASH, Canterbury, Kent. UK

GENERAL DATA PROTECTION REGULATION (GDPR)


YOUR PERSONAL INFORMATION 

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I, CBT-HypnoptherapySolutions.com gather via my website/during sessions, why, and what your rights are. 

Therapist’s Name: Karen Avery
Therapist’s Contact Details: Telephone No: 07981 559641
Email address: karen@cbt-hypnotherapysolutions.com
Data Controller Contact Details: Karen Avery

The Purpose of processing Client Data 
In order to give professional Hypnotherapy sessions, I will need to gather and retain potentially sensitive information about your health. I will only use this information for to guide treatment and associated recommendations concerning aspects of health and well being which I will offer to you. I take basic contact details (name, email address and telephone number) and information via my website to allow me to contact you. 

Lawful Basis for holding and using Client Information 

As a Member of the GHR I comply with The GHR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice.


What information I hold and what I do with it 

In order to provide you with professional Hypnotherapy treatments, I will need to ask for, and retain, information about your health. I will only use this for informing Hypnotherapy treatment and any advice I give as a result of your treatment. 

 

The information to be held includes:
• Your contact details
• Medical history and other health-related information (which I will take from you at first consultation) - retained in hard copy only;
• Treatment details and related notes (hard copy only - made during consultations)
• Any contact details/information received in communications not resulting in the provision of hypnotherapy services will not be retained.


I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for 

I am required to retain your information, under GHR requirements for 7 years. On registration with the CNHC I will be required to retain your information for 8 years.


Your data will not be transferred outside the EU without your consent. 

Information gathered on visiting my website:

 

If visitors to my website do not use ‘incognito’ to view my website cookies, related to security and pages viewed by users in their session, MAY be in place.  You can view the cookies in use by using Chrome's built-in cookie view. Just enter my website address to the WWW address bar, click Secure next to the URL bar and then click cookies. 

By viewing using incognito mode, your browser won’t detect your own cookies and will detail cookies in use on my website. Data obtained in relation to visitors to my website is ANONYMOUS and part of group anonymous data to inform business direction. It does not capture any data which will identify you (ie IP address, email, name, address, etc).

Protecting Your Personal Data 

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information collected from you.

I will contact you using the contact preferences you give me in relation to
• Appointment times
• Hypnotherapy information required by you/offered by me in relation to your health and treatment/health

Your Rights 

GDPR gives you the following rights:
• The right to be informed: 
To know how your information will be held and used (this notice).
• The right of access: 
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification: 
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”): 
For you to request your therapist to erase any information they hold about you
• The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems. 
• The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office: 
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. 
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

THERAPIST’S RIGHTS 
Please note:
• If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you; 
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed;
• Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

For declaration purposes only. Written consent given at Consultation